DELEVERY
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1. Your order will only be ready for delivery upon successful receipt of full payment of the price for the Goods.2. We deliver within the UK. We also ship to Europe and rest of the world. We charge for one delivery per order, regardless of the quantity of Goods you order. Deliveries to multiple addresses require multiple orders and multiple delivery charges. Our delivery charges are as follow:

UK                        Order over 100 GBP                      FREE, STANDARD INSURED DELIVERY
                               Order less 100 GBP                       ￡8.00, STANDARD INSURED DELIVERY
EUROPE                                                                              ￡30.00, PRIORITY INSURED DELIVERY
Rest of the World                                                           ￡30.00, PRIORITY INSURED DELIVERY

1. If an item is in stock and available for shipping, it will be processed for delivery within 1-2 working days. For UK Standard Insured Delivery, it usually takes around 3 working days to arrive once the item has been sent for delivery; for Europe Priority Insured Delivery, it usually takes 5-7 working days; for Rest of the World Priority Insured Delivery, it usually takes two weeks or longer.
2. If an item is not in stock, it will be made to order and the item will usually take 5-8 weeks to become available for delivery. Our representative will contact you with an estimated delivery date. If an item is made sooner than expected, it will be arranged for delivery immediately and you will be notified.
3. For international shipments outside the European Union, all import duties, sales taxes and/or other import costs as incurred at the point of entry into the country of destination are the customer’s sole responsibility.
4. Orders placed during non-working days and holiday seasons or when experience a high volume of orders can take longer than the allotted time window. Our representative will notify you if the production time is longer than usual.
5. You should be aware that delivery period may vary depending on various factors which are often beyond our control. We are not responsible for delays in the delivering or supplying the Goods if such delayed is caused by an event outside our control. We will contact you as soon as possible to let you know that there will be a delay. We will not be liable for any delays caused by the event or consequential impact you face; but you may contact us to end the contract and receive a refund for the Goods you have paid for but not received.
6. If you wish to find out about the shipping schedule of your order, please feel free to contact us.
7. We reserve the right to refuse sales to and/or the right to cancel orders placed by a customer in violation of this Site’s terms and conditions or as otherwise determined by us.
8. We require your signature confirmation upon delivery of the Goods for all our orders.

TITLE & RISK
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1. The Goods becomes your responsibility from the time of delivery through to the time when the Goods are delivered at your delivery address.
2. Ownership of the Goods only passes to you when we receive payment in full of all amounts due for the Goods including delivery charges.

PRICE & PAYMENT
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1. The price of the Goods includes VAT for orders made within the UK. VAT will be indicated on the confirmation when you place the orders. The price of the Goods (including VAT) will be the price indicated to you when you place your order. We take reasonable care to ensure that the price of the Goods advised is correct.  
2. If we discover an error in the price of the Goods you order, where the Good’s correct price on your order date is less than the stated price on your order date, we will charge the lower amount. If the Good’s correct price on your order date is higher than the price given to you, we will contact you for your instructions before we decide to accept your order. If we accept and process your order where a pricing error is obvious and could reasonably have been recognised by you as a mispricing, we may end the contract, require the return of any Goods supplied to you and refund you any amount you have paid.
3. Payment for the Goods are due and taken once your order for the Goods are accepted. At this point you will be charged for the payment.
4. Bank cards issued outside the UK may be subject to cross-border transaction fees. All credit or debit card orders may incur fees if placed in a currency other than that for which the card is issued. These charges and any similar ones with alternate payment methods, which are outside of our control. All these fees and charges must be borne by you and paid by you directly to your card issuer.

RETURN & EXCAHNGE
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1. Goods returned to us must be contained in our original “YIFAN GAO JEWELLERY” packaging and accompanied by the appropriate slip. You may reinforce the packaging with additional packaging for safety.
2. If we receive the Goods returned by you as new, unworn and in original packaging with original authenticity card and adequate outer packaging for transit protection for the Goods, and without removal of the attached identification tag and hygiene seal and without alteration such as resizing and engraving, we will process your refund within a maximum of 30 days of receiving your returned Goods in the United Kingdom.
3. We cannot accept returns of correctly engraved Goods which show signs of wear or use. All of our Goods are checked and packaged by hand in London, UK in order to maintain our standard. Pierced jewellery such as earrings for hygiene and safety reasons will not be refunded or exchanged.
4. We do not give cash or credit card refund unless you cancel your order within 14 days (i.e. the cooling-off period) pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you have complied with our above requirements; we will arrange an exchange or issue a merchandise credit.
5. All costs incurred for shipping returned Goods are the sole responsibility of you, the customer, including duty reclaims on returned Goods, although we will endeavour to assist you with required paperwork.If the Goods are returned during the Guarantee Period, we will repair or replace the defective Goods or part of the defective Goods free of charge within a reasonable time after we receive the return, subject to the right charge having been paid for shipping costs. Upon expiration of the Guarantee Period, any repair is subject to a service charge. You should contract us for further details.

LOST PACKAGE
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We do not accept responsibility for packages or parcels which are lost in transit.
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REPAIR
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1. For any repair enquiry, please contact us and include your name, address, order number and repair issue in your enquiry.
2. We provide a guarantee for a period of 12 months from the date of your purchase order.
3. We only accept repairs for items purchased on our Site.
4. Repairs for items purchased at one of our retailers must be returned through the original point of purchase. Proof of purchase is required to validate the guarantee.
5. Our guarantee covers manufacturing and material defects for current branded products only. Our guarantee only covers damage that are not caused by accident, inappropriate use or normal wear and tear. Depending on the damage, the item will either be repaired or replaced with another item of equal value.
6. All items for repairs outside our guarantee period will incur an additional charge.

RIGHT TO CANCEL
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1. Under the Consumer Contracts Regulations 2013, you have a legal right to change your mind within 14 days from the day after you (or someone you nominate to) receive the Goods. This period is called the cooling-off period.  
2. If the Goods returned to us do not comply with our requirements in clauses 28-32, we will not refund you in full amount paid but subject to certain conditions deductions and costs for the return of any Goods.
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INDEMNITY
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1. You agree to indemnify each of us, our affiliates employees officers directors and agents from any claim losses damages liabilities costs or demands including reasonable professional advisers’ fees arising out of or relating to your breach of any of these terms and conditions.
2. This indemnity shall not apply to any claim losses damages liabilities costs or demands resulting from our negligence or wilful misconduct.
3. This indemnity shall continue to endure notwithstanding prior fulfilment of the order or other termination thereof.